1What is responsible play?
Online gaming and betting are a legitimate form of entertainment — just like watching a film or enjoying a cricket match. But like any entertainment, it comes with boundaries that should be respected. Responsible Gaming It means playing mindfully — with your budget, time, and mental well-being in mind.
At 99ad, we want every player to enjoy gaming as a source of fun — not stress or financial strain. All registered users have free access to our responsible gaming tools, available to activate at any time.
Remember — responsible gaming doesn't mean giving up gaming. It means understanding your limits and playing with a plan, so gaming always stays a positive experience. That's what 99ad is here to support.
2Age Verification & Minor Protection
To register and play on 99ad, you must be at least 18 Years This is not just a rule — keeping minors away from gambling is our ethical responsibility.
During the KYC process at registration, we verify age using a national ID card or passport. If there is any doubt, we may request re-verification at any time, and the account may be temporarily suspended until verification is complete.
3Warning Signs of Problematic Gaming
Most people game responsibly. But sometimes gaming can spiral out of control. Watch out for the following — they may be early signs of problematic gaming:
Chasing losses
Repeatedly increasing bets to chase losses is the most dangerous habit you can develop.
Losing Track of Time
Hours go by while gaming without you even realising it.
Ignoring Your Budget
You are repeatedly spending beyond your set budget — even dipping into emergency funds.
Withdrawing from Social Life
Prioritising gaming over family, friends, or work.
Restlessness when not playing
Feeling anxious, irritable, or angry when you are unable to play.
Playing in secret
Hiding your gaming activity or spending from family or people close to you.
499ad Safety Tools
To support responsible play, 99ad offers a powerful set of tools that you can manage directly from your account, completely free of charge.
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Reducing the limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Session Time Limit
Set a limit on how long you play in a single session. Once the time is up, the system will automatically log you out.
Loss Limit
Set a cap on how much you are willing to lose within a given period. Once the limit is reached, gaming will be paused for the remainder of that period.
Cooling-Off Period
Take a break lasting anywhere from 1 day to 6 weeks. You will not be able to log in during this time. Short breaks can help you clear your head.
Opt out of promotions
Enable this option if you no longer wish to receive bonus offers or promotional emails. Fewer temptations make it easier to stay in control.
Self-Exclusion
Close your account for an extended period — from 6 months to permanently. Our most powerful protection tool.
5Setting Limits — A Step-by-Step Guide
Setting limits on the 99ad app or website is simple. Just follow the steps below:
Log in to your account
Log in to your 99ad account and click the profile icon in the top right corner.
Go to the "Responsible Gaming" section
From your Account Settings, select the "Responsible Gaming" option.
Choose your preferred tool
Select whichever suits you — Deposit Limit, Session Time, or Loss Limit.
Set Amount & Duration
Enter the amount and the duration you wish the limit to apply.
Confirm
Confirm your settings. Limits take effect immediately. You will receive a confirmation email.
If you run into any issues or need assistance, let the Support Team know — we're always ready to help.
6About Self-Exclusion
If you feel gaming is having a negative impact on your life, self-exclusion is the most effective step you can take. When you activate self-exclusion on 99ad:
- Your account will be fully blocked and you will not be able to log in.
- All promotional communications will be stopped.
- Any attempt to open a new account during an exclusion period will be declined.
- Your account balance will remain secure and will be returned to you once the exclusion period ends.
Self-Exclusion Duration: 6 months, 1 year, 2 years, or permanent. Once permanent exclusion is activated, it cannot be reversed.
7Where to Get Help
You don't have to face gaming problems alone. Beyond 99ad Support, various organisations in Bangladesh and internationally offer free assistance:
- 99ad Support Team: Live chat support is available 24 hours a day, 7 days a week.
- National Mental Health Helpline: Mental health services operated by the Government of Bangladesh.
- Gamblers Anonymous: International volunteer organisations that support people affected by gambling problems.
- GamCare: Access to online counselling and support groups.
- Family & Trusted Friends: Talk to someone you trust — it's the most powerful support there is.
Reach us by email — we're here to help with any responsible gaming questions.
8Frequently Asked Questions
Our 6 Pillars of Commitment
Age Verification
Age is strictly verified for every new member. Accounts for users under 18 are not approved.
Setting Personal Limits
Set your own deposit, loss, and session limits to match your budget and schedule — fully in your control.
Real-Time Monitoring
Our system detects unusual gaming patterns and automatically sends alerts when needed.
24/7 Support
Our Support Team is available around the clock. Never hesitate to reach out if you are struggling with gaming.
Self-Exclusion Protection
Whenever you feel you need a break — activate self-exclusion for anywhere from 6 months to permanently. No questions asked.
Mental Health Awareness
Gaming addiction is a mental health issue. We guide players toward professional support.
Play Responsibly. Play Happily.
Register on 99ad and enjoy a safe gaming experience. Your protection is always our top priority.