99ad Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

Welcome to the 99ad (99ad.win) Privacy Policy. We believe you should always be in control of your personal information. This Privacy Policy is designed to give you a clear picture of what 99ad does with your data, how we handle it, and why.

By registering on or using 99ad, you agree to this Privacy Policy. We may update this policy from time to time. For any significant changes, you will be notified by email or via an in-platform notice.

This Privacy Policy has been drafted in accordance with international data protection laws and the GDPR (General Data Protection Regulation). 99ad makes no compromises when it comes to protecting user data.

2What Data We Collect

To deliver our services on the 99ad platform, we collect certain personal information. We only gather what is strictly necessary — no unnecessary data is requested.

We never collect sensitive information without your knowledge or consent. We do not collect biometric data, religious identity, or political opinions — ever.

3How your data is used

99ad uses the data it collects exclusively for specific purposes. We never sell your information or share it with third parties for profit. Your data is not used for anything beyond the purposes listed below:

• Account management: For registration, login, and account verification.
• Payment processing: To confirm deposits, withdrawals, and transactions.
• Customer support: To handle your questions, complaints, and support requests.
• Security assurance: For AML/KYC verification to prevent fraud and money laundering.
• Personalized experience: To show you games and offers tailored to your preferences.
• Promotional communications: To inform you of special offers only with your consent.
• Legal obligations: In response to lawful requests from government authorities.
• Platform improvement: For anonymous analytics to improve service quality.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time via your account settings or by contacting our support team. Please note that service-related communications cannot be disabled, as they are essential to account management.

4Cookies & Tracking Technologies

The 99ad website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

We use the following types of cookies:

• Essential cookies: For storing login sessions, security tokens, and language preferences. The platform cannot function properly without these.
• Analytics cookies: Anonymous data is collected to understand which pages get the most traffic and where issues arise.
• Functional cookies: To remember your preferred language, theme, and settings.
• Performance cookies: For monitoring and improving page loading speed.

You can disable non-essential cookies from your browser settings. Keep in mind that doing so may affect certain platform features. Cookies can be managed through the privacy settings in Chrome, Firefox, or Safari.

5Data sharing & third parties

99ad does not sell your personal data. Limited information may be shared with trusted third parties solely to deliver our services. All such partners are held to the same strict privacy standards we follow.

• Payment gateway: bKash, Nagad, Rocket — only the information required to process your transaction.
• Game software providers: Anonymized session data for game operation.
• KYC verification services: With government databases for identity verification.
• Law enforcement agencies: When required by a court order or valid legal claim.
• Cloud services: Stored in encrypted form for secure data retention.

No third party may use your information for their own marketing purposes. Data Processing Agreements (DPAs) are in place with all partners before any data is shared.

6Data protection measures

99ad uses state-of-the-art technology to protect your privacy. Our security systems are regularly audited and verified by independent third-party experts.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-factor authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS protection: Servers are protected against cyber attacks.
• Encrypted database: All stored data is kept in an encrypted state at all times.
• Regular security audits: Penetration testing by third-party security experts.
• Staff training: All staff receive regular training on data protection.
• Minimum data access: Only authorized staff members have access to your data.

In the event of a data breach (though we take every measure to prevent one), we will notify affected users within 72 hours and take all necessary steps to address the situation.

7Your Privacy Rights

Every 99ad member has full rights over their own data. We respect these rights and make every effort to act on your requests as quickly as possible.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. Please note that some data may not be immediately deletable due to legal obligations.

8How long your data is retained

99ad retains your data only for as long as necessary. Your information is kept while your account remains active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.

• Account & identity data: 5 years after account closure (in accordance with AML regulations).
• Financial transaction records: 7 years (as required by financial regulatory authorities).
• Gaming history: 2 years after account closure.
• Customer support conversations: 1 year.
• Cookies and session data: 30 days after the session ends.
• Marketing consent records: 3 years after opt-out.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9Contact & complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch. Our data protection team will handle all requests with care.

If you believe 99ad has violated your privacy rights, please raise a complaint with our support team first. We will provide an initial response within 3 business days and aim to resolve the matter fully within 30 days.

If we are unable to resolve your concern, you have the right to file a complaint with an international data protection authority. We cooperate fully with all legitimate complaints.